Revenue Management

Revenue Management to Improve Cash Flow

PaymentPad™ helps smooth out cash flow and improve revenue management by improving customer service. Through an online self-help portal that allows customers to make bill payments at their convenience, bill-payers can also view their account details and outstanding balances

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Multi-channel contact management allows customers to receive reminders via different methods:

  • Online
  • E-mail
  • Interactive Voice Response (IVR) telephone systems
  • Text or Short Message Service (SMS)


These reminder methods also facilitate payment via clickable links or immediate telephone keypad commands.


Since PaymentPad™ can automatically update new account information and expiry dates from MasterCard and Visa on recurring transactions it ensures that customer credit cards stay valid. This helps reduce NSF (non-sufficient funds) and collection problems because the customer's card remains valid even when expiration date and number change.

Outbound Communication

While outbound communication from the organization benefits customers by keeping them abreast of their financial obligations, it also allows customers to receive important information or promotions that the organization can customize for each communication channel.

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